Guest Services Agent


Be the first point of contact for our guests arriving at Kaiteriteri. A welcoming friendly face, information first point of contact and admin superstar.

A fixed term 8-month role, starting in Oct/Nov. Must be able to work rostered shifts including weekends and public holidays. Reporting to the Guest Services Manager and Guest Services Supervisor, duties will include (but are not limited to) the following:

  • Present a well-groomed, courteous, and polite demeanor to the public.
  • Apply all camp and Reserve laws and rules in a fair and professional manner.
  • Develop a professional rapport with campers, visitors, staff and external agencies such as police, fire and ambulance.
  • Assist with the preservation of a safe and enjoyable destination.
  • Give advice and knowledge on the local area and attractions.
  • Follow up guests with unpaid balances on their booking.
  • To assist in the supply of daily and monthly reports as requested.
  • To fully understand all policies and procedures and apply as required.
  • Counting money and keeping records and organising regular banking of cash.
  • Ensure the Reception area is kept clean and tidy at all times.
  • Undertake other duties within capability as requested by the Guest Services Manager.

The Kaiteriteri Recreation Reserve
The Kaiteriteri Recreation Reserve is located at the gateway to the Abel Tasman National Park in the spectacular Tasman region and is a 50-minute drive from Nelson and 20 minutes from Motueka. Its vision is to be the best outdoor coastal recreation destination in New Zealand.
The Reserve has 250 hectares of historic coastal land including the famous Kaiteriteri Beach, Kaiteriteri Mountain Bike Park and Kaka Pa Historic Reserve.
Although the Reserve has a responsibility to the Crown to manage this land, it is 100% funded through its commercial operations including: Accommodation & conferencing, Hospitality, Retail, Recreation and Concessions.