Guest Services Agent - Summer 2023/24


Be the first point of contact for our guests arriving at Kaiteriteri. A welcoming friendly face, information first point of contact and admin superstar.

Positions are fixed term for summer, full time and part time positions available, must be able to work rostered shifts including weekends and public holidays. Reporting to the Guest Services Manager and Guest Services Supervisor, duties will include (but are not limited to) the following:

  • Present a well-groomed, courteous and polite demeanour to the public.

  • Apply all camp and Reserve laws and rules in a fair and professional manner

  • Develop a professional rapport with campers, visitors, staff and external agencies such as police, fire and ambulance

  • Assist with the preservation of a safe and enjoyable destination

  • Give advice and knowledge on the local area and attractions

  • Follow up guests with unpaid balances on their booking

  • To assist in the supply of daily and monthly reports as requested.

  • To fully understand all policies and procedures and apply as required.

  • Counting money and keeping records and organising regular banking

    of cash.

  • Ensure the Reception area is kept clean and tidy at all times.

  • Undertake other duties within capability as requested by the Guest

    Services Manager.